Terms & Conditions
Online Returns Policy
We try to display the colours of our products on our website as accurately as possible but please note that photography can sometimes alter the colour of items. Also as computer monitors, tablets and mobile devices vary, we cannot guarantee that colours will be exactly as they appear on your device.
Procedure for returning goods
Please ensure the item is unused, unworn, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales form sent to you in the package.
Please email firstname.lastname@example.org
Organise return shipment using your preferred local courier. Please note you will be fully responsible for payment of all return shipping costs and original postage cost will be deducted from refund.
For in stock items, we accept returns within 21 days of you receiving your order. You have the right to return your item, however over this period we have the right to not accept it. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.
For handmade / made to order items there are no refunds.
Made to order, we do not accept returns. If you want to cancel your order, you will need to do so within 24 hours as it will most likely already be in production. Before placing an order with Cleeyae you must have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us immediately.
We will offer a refund provided that the products are returned unused, unworn, unwashed, unaltered, in perfect and sale-able condition, with all original tags and packaging attached and accompanied by the original sales receipt. We cannot accept returns of personalized or special-order items. You cannot return items without confirmation of a refund, if you do so it will be returned back to you at your cost.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Cleeyae are not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.
Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form without the prior permission of the copyright holders except for your own personal or non-commercial use.
You also agree, on entering this site, not to adapt, alter or create a derivative work from the site content except for your own personal, non-commercial use.
Privacy & Safety
This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- losses that:
- were not foreseeable to you and us when these Terms were formed; or
- that were not caused by any breach on our part;
- business losses; and
- losses to non-consumers.
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
Intellectual Property& Copyright
The website and all intellectual property rights in it including but not limited to any content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without our written permission.
You agree to indemnify and hold us harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via our website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of these Terms.
Rights of third parties
No one other than a party to this contract has any right to enforce any term of this contract.
These Terms apply when you use this website and purchase any items from us.
By using our website and each time you buy items on our site you agree to be legally bound by these Terms. If you do not agree, please do not use our website.
We reserve the right, from time to time, with or without notice, to change these Terms at our sole discretion, and the latest version will appear on our website with the date that it was last updated. By using the service after any changes have been posted, you agree to the new Terms.
Use of the Website
While we try to make sure that the website is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the website will be fit or suitable for any purpose. Any reliance that you may place on the information on the website is at your own risk.
While we try to make sure that the website is available for your use, we do not promise that the website is available at all times nor do we promise the uninterrupted use by you of the website. It may be necessary, from time to time, to restrict access to the website in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.
We reserve the right to prevent or suspend your access to the website if you do not comply with any part of these Terms or any applicable law.
Ordering goods from us
Please read and check your order carefully before submitting it, we cannot be held responsible for mistakes made when placing an order on the website.
Cleeyae respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a promotion.
It is important that you read this privacy notice together with any other notices or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Apply for our products or services, create an account on our website, subscribe to our service or publications including our newsletter, request marketing to be sent to you, enter a competition, promotion or survey, or give us some feedback.
We do not store credit card details nor do we share customer financial details with any 3rd parties.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookies policy for further details.
We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
Analytics providers such as Google who may be based outside the EU, advertising or social media networks such as Facebook based the EU, and search information providers such as Bing or Yahoo based outside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal and Stripe based outside the EU.
Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
Identity and Contact Data from our product suppliers.
Personal Data use
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending our newsletter or third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion or to receive our newsletter and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are summarised in the Glossary.
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Accepting card and Paypal.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. Where you have input a different delivery address to registered card address we reserve the right to refuse the order where we suspect fraud.